Claims
Turn healthcare claims into collected revenue.
You have
Healthcare claims
You get
Collected revenue
You pay When cash comes in
- Calls
- Documents
- Systems
- Follow-up
- Exceptions
What you give it
- Claim files or EDI feeds
- Payer list and contracts
- Billing system access
- Provider identifiers
- Appeal templates
- Escalation contacts
- Write-off thresholds
What it owns
- Agent owns
- Agent + human
- Human decision
- Claim Agent owns
- Validation Agent owns
- Submission Agent owns
- Follow-up Agent owns
- Denial handling Agent + human
- Appeal Agent + human
- Payment Human decision
What it can do
Communicate
- Phone
- Payer portals
Work with information
- Validate claim information
- Detect missing information
- Assemble appeals
- Read remits
Operate software
- Billing software
- Payer websites
- File systems
- APIs
Coordinate
- Check status
- Handle denials
- Submit appeals
- Escalate cases
You decide what the agent is allowed to do.
| Action | Permission |
|---|---|
| Validate claim information | Allowed |
| Submit claims | Allowed |
| Communicate with payers | Allowed |
| Handle denials | Allowed |
| Assemble and submit appeals | Allowed |
| Update billing software | Allowed |
| Write off balances above threshold | Requires approval |
| Change fee schedules | Not allowed |
Humans stay in the loop.
The agent owns execution. Your team handles judgment, authority, or escalation.
Agent handles 92%
Example of execution
Exception detected
The job pauses on a rule
Human decision
Judgment, authority, or policy
Agent continues work
Execution resumes after the decision
Run it against your operation.
| Your Team | Agent | |
|---|---|---|
| Work items | 1,000 | 100 |
| Completed | 180 | 24 |
| Conversion | 18.0% | 24.0% |
| Average cycle time | 21.0d | 11.0d |
| Cost per outcome | $94 | $51 |
Start with 10% of the work.
Measure the same outcomes you measure. Increase volume when the agent earns it.
Works with the systems you use.
The pilot should require little systems change.
- API
- Spreadsheet
- CRM
- Browser
- Shared Inbox
- Database
- File Upload
- Internal Software